What happens when you miss a key point in a meeting?

Pardon the Interruption

This article is just an example of the content available to mallowstreet members.

On average over 150 pieces of new content are published from across the industry per month on mallowstreet. Members get access to the latest developments, industry views and a range of in-depth research.

All the content on mallowstreet is accredited for CPD by the PMI and is available to trustees for free.

It has been powerful to watch clients use SOFI – the AI tool we created to help save our clients time, check messaging, improve delivery, monitor performance and capture questions. The stories they have shared with us are powerful, with a clear immediate impact. 

Last week, I was presenting in a meeting, using SOFI. After, I logged into SOFI to see the analysis because I told the client I’d share a copy of the summary. I copied and pasted this into an email and clicked send. Within minutes – a ping in my inbox. The subject line was changed to ‘WOW’ – and the client wrote: “what a true summary of our discussion – please send more details!”

I read the summary and yes, it was incredibly accurate – and the top five points that were summarised were bang on. We had a great discussion, and when I reviewed my checklist (which makes sure I covered specific points), SOFI told me I’d missed one crucial point. 

I wrote back explaining the point I’d missed (which they hadn’t asked for), which helped fill in a gap in the discussion. In all honesty, it was a pretty crucial point. The client wrote straight back saying “of course, now I understand” – and just like that, invited me to present to their broader team. 

When we are time poor and in a hurry, it is easy to miss a point you want to make. I’m sure I’ve done it more times than I care to admit. We all make mistakes, and we can all improve. I know I certainly can.

SOFI gives objective feedback after every meeting and helps me with my follow-up – giving me time back in my day, allowing me to really focus on what is going to help my clients. Get in touch to see how SOFI can help you.

More from mallowstreet